Most questions are answered fastest in one of these three places.
Help with an item you bought
Start with the documentation inside the item’s ZIP. If the item page says the author offers support, use the form below and choose “An item I bought”; we pass your question to the author.
Orders and downloads
Everything you have bought or downloaded is under Downloads in My Account, including newer versions. If a download fails or an order looks wrong, send us the order number below.
For authors
Review status for each of your items is under My items, and your sales and balance under Earnings. Questions about a rejected item or a payout go through the form too.
What item support covers
Support is offered by an item’s author, and only where the item page says “Author support: Yes”. Where it is offered, it runs for six months from your purchase.
- Included: answering questions about how the item works, help with the features it ships with, and fixing faults in the item.
- Not included: changing the item beyond its original features, installing it for you, and problems caused by your hosting, by other plugins or themes, or by changes you made.
- Updates are separate. You can download new versions of an item you own whether or not it comes with support.
Authors answer as quickly as they can; a fix for a genuine fault can take days to build and test properly. If you need work that support does not cover, our developers can help: see Hire a Developer.
Send us a message
We reply to every message, usually within two working days.