Contact
We’d love to hear from you
Questions about an order, a product or your skin? Our skin experts reply within one business day.
Email us[email protected]
Call us+1 (503) 555-0142
Visit the studio12 Botanic Lane, Portland, OR 97205
Opening hoursMon – Fri, 9am – 5pm PT
Live chat Online · replies in ~5 min
Good to know
Frequently asked questions
Can’t find your answer? Our team is one message away.
Email supportHow long does shipping take?
Orders ship within 1 business day. Delivery takes 2–4 days in the US and 5–9 days internationally. Shipping is free over $50.
Can I return an opened product?
Yes. Our 30-day happy-skin guarantee covers opened products. Start a return from your account or email us.
Are your products safe for sensitive skin?
All formulas are dermatologist tested and fragrance-free options are marked on each product page.
Do you ship internationally?
We ship carbon-neutral to 12 countries including the UK, Canada, Australia and most of the EU.
Are your products vegan?
Yes, 100%. Every product is vegan and certified cruelty-free.