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Frequently asked questions
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Email supportHow long does shipping take?
Orders ship within 1 business day. Delivery takes 2–4 days in the US and 5–9 days internationally. Shipping is free over $50.
Can I return an opened product?
Yes. Our 30-day happy-skin guarantee covers opened products. Start a return from your account or email us.
Are your products safe for sensitive skin?
All formulas are dermatologist tested and fragrance-free options are marked on each product page.
How does the subscription work?
Choose Subscribe & save on any product to get 15% off every delivery. Skip, swap or cancel anytime.
Do you ship internationally?
We ship carbon-neutral to 12 countries including the UK, Canada, Australia and most of the EU.
Are your products vegan?
Yes, 100%. Every Aurelle product is vegan and Leaping Bunny certified cruelty-free.
