Nest Hotel Bookings

The challenge

Two out of three visitors arrived on a phone, but the old booking form was built for desktop: seven steps, tiny date pickers and a payment page that often timed out. Many guests gave up and booked through travel sites instead, costing the hotels a commission on every stay.

Our solution

We watched real guests try to book a room, then redesigned the journey around three simple steps: choose dates, pick a room, pay. Large touch-friendly calendars, clear prices with no surprises and saved details for returning guests made the flow feel effortless.

• Mobile-first booking flow in three steps
• Real-time room availability and pricing
• Fast, accessible pages that load in about a second

The result

In the first three months direct mobile bookings rose by 38%, and the hotels now keep the commission they used to pay to booking sites. Guests rate the new experience 4.8 out of 5.